Utility Billing / Customer Service

Services

The Town of Apex directly provides Electric, Water and Sewer, and Yard Waste services. We also provide residential Garbage and Recycling services by contract with Waste Industries. (Service availability may vary depending on location.)

Guide to Utility Services

Find contact info for the most common utility concerns below.

For all utility emergencies please call 919-372-7475

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Water / Sewer Call
Billing question / High bill concern (919) 362-8676
Connect Service (919) 362-8676
Disconnect Service (919) 362-8676
Disconnection due to non-payment (919) 362-8676
Mark utility lines / Call before you dig                811
Sewer backup or other issue (919) 372-7475
Water leak / pressure problem (919) 372-7475
Water quality issue (919) 372-7475
Water service concerns / no water (919) 372-7475
Garbage / Recycling / Yard Waste Call
Bulk Item Collection (919) 362-8676
Garbage / Recycling Missed (919) 362-8676
Grass Clippings / Limbs / Leaves to be Collected (919) 362-8676
Need Moving Boxes Collected (919) 362-8676
Need Repair of Garbage / Recycling Container (919) 362-8676
Electric Service Call 
Power Outage or Surge (919) 372-7475
Electric Service Concern (919) 249-3531
Billing Questions / High Bill Concerns (919) 362-8676
Disconnect Services (919) 362-8676
Disconnection Due to Non-Payment (919) 362-8676
Street Light Outage or Concern (919) 249-3531
Electric Heat Pump / Hot Water Heater Rebate (919) 249-3531
Load Management Switch Concern (919) 249-3531