Missed Trash or Recycling

Trash and recycling service can be postponed due to some holidays, and occasionally due to inclement weather. We attempt to give notice of these changes through the following methods:

  • Direct notification via text or email (sign up)
  • Homepage of this website, generally in the "News" section
  • Social media (see a list of our accounts)

Missed Collection

Report missed collection to our customer service team one of two ways:

Scheduled Delays - Holidays

Holidays that will interrupt service include Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. If your trash collection day falls on one of these holidays, trash and recycling collection will be postponed to the following day and any subsequent collection day in that same week will also be postponed by one day.

Emergency Delays - Weather

If your trash collection day is disrupted by inclement weather, pick up will resume when weather permits and road conditions allow. Because of the range of severity and duration in weather disruptions, it is impossible to predict when a collection route might be eventually completed as it could occur (in the worst case) several days later.

Therefore, when there is a weather disruption, we ask that customers put their carts and bins out to the curb on their regular collection day and leave them at the curb until they are collected. Trash and recycling collection crews will make every effort to resume normal collection as soon as weather permits.

Call Customer Service at (919) 362-8676 if you are ever in doubt about your correct collection day.