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1. What utility services does the Town of Apex provide?

The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.

The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 362-8676.

Visit this page to connect or disconnect service.

2. How long will it take to connect my utility services?

Once a Utility Application has been completed and the deposit requirements satisfied, your services can be connected as early as the next business day. If you need utility services for a future date just specify the date on your application and we’ll be glad to start your services as requested. If services are needed the same day, please let us know and we will make every effort to accommodate your request. We do not connect utility services on weekends or holidays.

3. How do I disconnect utility services?

You may complete an online disconnection request or call the Utilities and Finance Department at (919) 362-8676 Monday-Friday, 8 a.m. to 5 p.m. We are unable to disconnect utility services on weekends or holidays.

4. I’ve had a major pipe break in my home; can the Town help me with my water bill?

Yes, the Town of Apex has a leak adjustment policy to help customer with major leaks. A copy of your plumber's bill showing proof that repairs have been made should be submitted to the Utilities and Finance Department at:
P.O. Box 250
Apex, NC 27502

The Town will adjust up to 2 month’s billing for leaks that are more than 50% of the customer’s average water bill. Adjustments are applied as credits to the utility account.

5. What do I do if my garbage or recycling is missed?

Report the missed pickup immediately by calling (919) 362-8676. We can usually arrange to have your container emptied the same day or within one business day of your call. Garbage and recycling containers should be placed at the curb the night before your scheduled pickup day. Unfortunately, we are unable to make a second trip to your location when containers are not placed at the curb by 6 a.m. on the pickup day.

6. How do I obtain utility services from the Town of Apex?

A Utility Application must be filled out for each location you wish to have utility services connected to. You can obtain a utility application by submitting an online Utility Application. After that call (919) 362-8676 to request a faxed or mailed Utility Application form. Come to our office and fill out the application Monday-Friday, 8 a.m. to 5 p.m. Our office is located at:

73 Hunter Street

Apex, NC 27502

7. Will I need to make a Utility Deposit?

A deposit may be required depending on your credit history. The amount is determined by several factors explained more at the bottom of the Residential Connection page.

8. When will the Town return my utility deposit?

Deposits are held until a good credit history has been established. For more information, please see the bottom of the Residential Connection page.

9. What methods of payment are accepted by the Town of Apex?

The Town of Apex accepts MasterCard, Visa, Discover and electronic check by telephone. On our eServices portal we accept MasterCard and Visa. In our office we accept MasterCard, Visa, Discover, cash and personal check. Payment Methods page.

10. How do I unlock my utility payment account?

Utility customers can complete an online Unlock Utility Account form or call Utility Billing/Customer Service at (919) 362-8676, during regular business hours, and speak with a Customer Service Specialist to have their utility account unlocked.