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Building Code Inspections

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1. Building Permit Basics

A building permit is the basic administrative device required by the State of North Carolina that must be obtained prior to construction or alteration of any building, structure, plumbing, mechanical, or electrical system. In some cases, exemptions from requirements for building permits are applicable, and the Building Inspection Division should be contacted to determine if a project is exempt. (G.S. 160A-417)

2. Obtaining a Building Permit

In order to obtain a building permit for any building or construction work in Apex you must first fill out a permit application and checklist for 1 and 2 family dwellings and commercial construction. They can be found on the Obtaining a Building Permit Page.

3. Permit Timing

Upon receipt of a permit application and / or plans, the plan review staff will review the information for technical content and completeness. After determining that all necessary information has been supplied, approval for the issuance of the permit will be authorized and the applicant will be notified that the permit is ready to be purchased and picked up.

The review process may take only a few minutes to review the application for a single trade mechanical or electrical permit, and as long as 1-10 working days for review of building construction plans for decks, porches, additions, new homes, and commercial construction depending on work load. Occasionally permits may take longer depending on the number of plans in review.

In every case the review time will be as short as possible.

4. Contractor's Role

Once a permit has been obtained, authorization to commence construction within the scope of the permit is granted. It is the responsibility of the contractor to conform to the building and technical codes for all installations or repairs of a building or service system and to schedule all the required inspections.

A homeowner acting as general contractor assumes the same responsibility for code compliance as a licensed general contractor.

5. When a Permit is Required

Typical construction projects requiring permits and inspections include, but are not limited to: room additions, decks, roofs over decks and swimming pools greater than 24” deep. Also, finishing basements, bonus rooms and attics, lawn irrigation systems and accessory buildings. All installations or modifications to electrical, plumbing, or heating or air conditioning systems also require a permit.

For more information please contact the Building Inspection Permit Office at (919) 249-3418 or visit the Building Inspection Permit page.

6. Homeowners Performing Own Work

In most cases, North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. For more information, please contact our staff.

7. Selecting a Contractor

Consumer Awareness information is provided by the North Carolina Licensing Board of General Contractors. To read information about selecting a contractor, contracts, permits, and other helpful information, visit their website.

8. When Inspections are Required

Because construction projects vary greatly as to their type and scope, no single set of guidelines can offer in-depth detail of the inspection process for all projects.

For example, a basic room addition requires footing, foundation, rough-in, insulation and final inspections - in that order. Details of the required components for each of these inspections are listed in the NC State Building Codes.

Additionally, information identifying the readiness of projects for inspection and how to schedule inspections is listed in the publication 1 and 2 Family Dwelling Construction Policies and Inspection Procedures. Commercial construction information can be found in the Commercial Construction Policies and Inspection Procedures publication. Authorization must be obtained from the Code Enforcement Officer after each inspection to proceed to each subsequent step of construction.

9. Scheduling an Inspection

Inspections must be scheduled the day before the intended inspection, prior to 2 p.m. They may be scheduled online or in person at the Building Inspection desk . Homeowner projects may be phoned in at (919) 249-3388.

The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and / or the subdivision and lot number. For more information, please visit the Building Inspection Permit page.

10. Permit Fees

For permit fees, please visit the Fees page.

11. North Carolina Building Codes

NC Codes are available to purchase or to view for free at the ICC website. Code adoption and amendments are handled by the NC Dept. of Insurance, Office of State Fire Marshal. Visit their website or contact them at 800-634-7854.

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Community Survey

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1. Are my responses confidential?

Zencity takes protecting privacy and ensuring respondent anonymity seriously. All survey responses are completely confidential and they do not collect any personal information that could identify a specific respondent (except, where applicable, an email address, for those that opt-in to participate in similar surveys in the future). Zencity only collects the survey question responses that are provided, along with anonymous metadata, which are used to improve the quality of the advertisements. There is no way that Zencity can identify an individual from the survey responses provided. For respondents who opt-in to future research, email addresses are not used to link the address to specific survey responses. 

Further, Zencity does not share individual-level responses to the surveys with customers, only aggregated numbers, summaries, or disaggregated and anonymized open-ended responses. Zencity removes any information that could potentially be used to de-anonymize comments provided. 

Finally, all survey responses are stored in secure, encrypted databases, using industry best practices Zencity’s policies and practices are in accordance with the leading data privacy regulations such as, where applicable, the California Consumer Privacy Act (CCPA) and EU's General Data Protection Regulation (GDPR). The full privacy policy can be found at zencity.io/privacy-policy.

2. Are the responses representative of our community?

Yes. Zencity collects a representative sample of opinions from the population in any geographic area surveyed while minimizing potential sources of statistical bias. Zencity uses proprietary technology to track the demographic representativeness of its samples in real-time and make corresponding adjustments to ad targeting to maximize representativeness. In communities where many residents are not native English speakers, questionnaires are available in multiple languages and reach out to potential respondents in their native languages. 

Zencity uses the annually-updated U.S. Census American Community Survey data to set response targets for each geographic area based on five different variables: race, age, sex, education level, and household income. Based on self-reported demographic data collected in the survey, they track the demographic representativeness of the respondents in real-time and make adjustments to obtain a closely-representative sample. 

3. How do you verify respondents are Apex residents?

Zencity uses existing digital advertising networks to target digital advertisements, localized to reach each community. Those who see the ad and choose to take the surveys voluntarily provide their ZIP code. The combination of where the ads are targeted, combined with the respondent’s self-reported ZIP code enables the assignment of a response to a community. 

4. How can I see the results?

The town will receive periodic reports from Zencity with survey results and analysis. Once the necessary sampling of responses has been received, the we'll share the results on this page.

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Dog Parks

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1. What’s the scoop on poop?

Dog waste bags and trash cans are available throughout the park.

2. Will my key card work at both dog parks?

The purchase of a dog park pass entitles the user access to both the Hunter Street and Nature Park Dog Parks with a single key card.

3. Will the park be periodically sprayed for fleas?

No, each pet owner is responsible for their own dog’s treatment.

4. What happens when a key card expires?

Those who have a pass will be notified either by mail or email approximately one month before their key card expires. They will have that time to come in and renew their key card. Those who don’t renew by their expiration date will have their key cards deactivated the first business day after the key card expires.

5. Which section should my dog use?

As a general guideline, small dogs are considered to weigh less than 35 pounds and large dogs weigh greater than 35 pounds. If your small dog is comfortable with large dogs or if your medium size dog is timid and not active then choose which feels best. But always be considerate of others and their pets when choosing which part of the park to use.

6. Does the Town offer day passes?

At this time day passes are not offered.

7. How is resident versus non-resident status determined when issuing key cards?

For the purpose of issuing key cards, just like program registration, residency is determined by where the applicant actually resides and whether or not that location is within the Town’s corporate limits as defined by the Apex Planning Department. It is possible that someone can have an Apex address but not reside within the corporate limits.

8. What is the estimated acreage of the large small dog areas?

At Hunter Street, the small dog area is approximately half an acre and the large dog area is approximately 1.5 acres.

9. Is it acceptable to leave my pet in the park and leave the fenced area?

Pass holders are expected to be on site with their dog whenever their dog is using the park. Leaving your dog unattended at the park will result in immediate revocation of your pass privileges.

10. Why don’t I get two key cards with a multi-dog pass?

Each application (which allows no more than 2 dogs to be registered) comes with one key card. You may purchase an additional key card for $10.

11. What happens if I lose my key card or it’s stolen?

Lost or stolen key cards should be reported immediately to the Parks and Recreation Department at (919) 249-3402. The lost or stolen key card will be deactivated immediately so it cannot be used by an unregistered dog owner. If a key card is lost or stolen, there is a $10 replacement fee which covers the cost of the replacement key card.

12. Why does the TOA charge for use of the Dog Park?

The Town charges a fee for use of the dog park to help recoup operating costs. The fees are used to offset the cost of things such as personnel, dog bags, re-mulching, and routine maintenance.

13. What should I do in the event of a dog bite?

Notify the Apex Police Department immediately at (919) 362-8661 and the Apex Parks, Recreation, and Cultural Resources Department at (919) 249-3402 as soon as possible.

14. What should I do if I see problems with other park users and their dogs or witness other problems / acts that are not permitted at the park?

Depending on the severity of the issue, notify the Apex Police Department and/or Apex Parks, Recreation, and Cultural Resources. The Town’s goal is to make the dog park experience as pleasurable as possible for all users.

15. I have 3 or more dogs I would like to register, but the application only has space for 2 dogs. How do I register additional dogs?

Each application limits an adult to register 2 dogs. Additional dogs must be registered and the single and or multiple dog fee paid. For each application a single key card is provided.

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Electric Utilities

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1. Reporting a Power Outage

Town of Apex electric customers now have new options for reporting power outages.

 

Texting:	Text "OUT" to (919) 372-7475 Apex electric utility customers can report power outages via text message. Customers are auto-enrolled in the system, using the phone number currently listed on their account.  Want to take advantage of this service? Check that the phone number listed on your utility account is current and can receive text messages. View your information and correct any outdated numbers here. Once your phone number is updated in our system, you will be auto-enrolled and can begin texting "OUT" to report.
Mobile App:	Download and report outages from your smartphone. Available on the App Store and Google Play. Allows you to receive updates on restoration times.
Online:	Bookmark this site on your desktop or laptop.
Phone:	Please note - during widespread outages, our phone system may not be able to handle all calls. New outage line: (919) 372-7475.

2. Other Issues with Power (ex. flickering lights)

Check all breakers in your home or business and all outlets to make sure that they are not tripped. Call Electric Utilities at (919) 372-7475 to report your problem, or use the online reporting tool.

It is recommended to call the Town of Apex first and let us investigate the problem. We will advise you if it is a town problem or if you will need an electrician.

Coming Soon - New Ways to Report Outage

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Fire Department

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1. Burn Permits

Burn permits for burning outside the city limits can be obtained on the Department of Forestry Services’ website. They can be issued for 30 days. If you are doing a large burn, it is suggested that you alert the Fire Department in advance at (919) 362-4001, and of course, if the fire gets out of hand, call 911.

Department of Forestry Services

2. Burning Bans

Burning bans are usually announced on the local news channels. You can also call the Forestry Service at (919) 733-2162. Even if there is not a ban on burning, please use good judgment about burning in dry and/or windy conditions, and always be prepared before burning by having rakes and garden hoses nearby.

3. Child Car Seat Inspections

The Fire Department does child car seat inspections only on Saturday. It is best if you call (919) 362-4001 during the week to schedule a time for us to do the inspection. This is to insure that someone is here to inspect your child’s car seat.

4. Fire Insurance Ratings

The insurance rating on your property is determined by the NC Department of Insurance, State Fire Marshal’s Office. It is based on many factors, including the number of fire stations, fire hydrants, fire personnel, just to name a few. The lower the number, the better the Fire Department’s rating. The Town of Apex is currently rated as a n ISO Class 1. Areas outside the city limits are rated a 2/9E. You can call the fire station at (919) 362-4001 to find out what your rating is.

5. Fire Response

The Fire Department is required to send a certain number of trucks to the scene of any structure related incident, based on the type of incident. Since we have no way of knowing the exact situation when we are dispatched, we have to assume that there is a fire or other emergency situation until we determine otherwise. Therefore, multiple fire trucks may be sent to your home when the call may seem minor. Other non-fire related calls may also require multiple trucks based on the situation and needs. 

6. Fire Station Tours

Please schedule your tour using our Public Education Request form.

7. Power Outages

Town of Apex electric customers now have new options for reporting power outages to their homes or businesses. Take a look at these 3 easy ways to let us know when the lights go out! 

8. Reflective Address Signs

The Fire Department sells green reflective address signs for $23 each. These signs allow emergency personnel to better view a house number in low light conditions. Prior to placing an order, check with your HOA to determine whether or not this is allowed in your neighborhood. They can be ordered by calling the Fire Department at (919) 362-4001 or completing this form.

9. Rescuing Animals

The fire department is able to respond to some situations of animals in danger or trapped. However, there may be a situation where the fire department is unable to help. For instance, a cat in a tree is not considered an emergency. You can also contact Wake County Animal Control at (919) 250-1476. 

10. Fire Department Patches

If you are looking for a Fire Department Patch, please send a self addressed return envelope to "Apex Fire Department" PO Box 250, Apex, NC 27502. We will send out patches when they become available.

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Fourth of July Celebrations

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1. How does Apex celebrate Independence Day?

In 2022, the Town of Apex will host a two-day Fourth of July celebration! Events include Fireworks Frenzy and Olde Fashioned Fourth of July. Learn more at www.apexnc.org/fourth

2. Where should I park for Olde Fashioned Fourth of July?

Public parking is available in the lot on Saunders Street, at Town Hall and John M. Brown Community Center (with a short walk), and all along the side streets near Salem. Click here to view the downtown parking map. Do not to park on private property, or block driveways or fire hydrants.

3. Where should I park for Fireworks Frenzy?

Parking is available at Town Campus and in downtown Apex (click here to view the downtown parking map). Please be mindful not to park on private property, or block driveways or fire hydrants.

4. How do I participate in the Olde Fashioned Fourth of July Parade of Wheels?

Children of all ages can decorate bikes, wagons, scooters, etc. for the parade and march down Salem Street. Bring sunscreen and water to keep cool and hydrated. Registration is not required but we encourage attendees to sign up so they can receive updates about cancellations due to weather. Click here to register!

5. What is the splash down during the Olde Fashioned Fourth of July?

Everyone can cool off under the spray of the Apex Fire Department's fire hose. The splash down is located at The Depot parking lot beside Fire Station 1.

6. Are dogs allowed at the Fourth of July Celebrations?

For the safety of all festival attendees, dogs are not allowed per Apex ordinance. Service pets are an exception to this ordinance.

7. What if it rains during the Fourth of July Celebrations?

Olde Fashioned Fourth of July is a rain or shine event (no rain date). In case of light to moderate rainfall, the show will go on! If there is lightning within a few miles, we'll temporarily shut down attractions until the storm moves over, but keep our original 9 a.m. - 1 p.m. time frame.

Fireworks Frenzy is a weather-dependent event. If it rains or is severe weather the event will be cancelled or postponed.

8. Does Apex have a fireworks show?

Beginning in 2022, the Town of Apex will host a fireworks display. Fireworks Frenzy is a evening event with food trucks, bounce houses and more - rounding out the evening with a fireworks display (around 9:30 pm). The fun takes place at Hunter Street Park (1250 Ambergate Station). No pets, alcohol, or personal fireworks are allowed at this event.

Please note: Many types of fireworks are illegal in the state of North Carolina for personal use. Learn more...

9. When do fireworks begin for Fireworks Frenzy?

Fireworks will kick off after sunset (around 9:30 pm).

10. How can I watch the fireworks display?

Hunter Street Park and along Ambergate Station (outside of the fireworks boundary) will be open for chairs and blankets. Attendees can place their chairs/blankets on the soccer field and along the open areas of Ambergate Station beginning at 5:30 pm.  

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Halle Cultural Arts Center

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1. What are normal business hours at the Halle Cultural Arts Center?

We are open Monday through Friday from 9am-6pm and Saturday from 9am-1pm. 

2. How can I find out about upcoming shows and programs at the Halle?

There are many ways to find out about upcoming events at The Halle:

1. Sign up to receive our weekly emails HERE
2. Like us on Facebook or follow us on Instagram.
3. Stop by The Halle during business hours and pick up a current Apex Parks, Recreation, and Cultural Resources Program Guide.
4. Give us a call for upcoming events: (919)249-1120

3. How do I purchase tickets to an upcoming show?

There are 3 ways to purchase tickets to an upcoming show at The Halle:

1. Visit during business hours and purchase from the box office.
2. Call us and purchase tickets over the phone: (919)249-1120
3. Purchase your tickets right here on our website under the Events tab.

All tickets are subject to NC Entertainment Tax. 

There is a small service charge if purchased online, however there is not a service charge at the Box Office.

4. Can I buy tickets the day of the show?

As long as there are still tickets available, the box office will be open 30 minutes prior to the show for ticket sales. Please note that our children's shows normally sell out, so be sure to buy tickets in advance.

5. Can I purchase tickets over the phone?

You may purchase tickets over the phone, via this website, or at The Halle.

6. Is there reserved seating at shows?

All shows are general admission, unless otherwise specified.

7. Do I have to buy a ticket for my young child?

Generally children 2 and under are free as long as they sit on a parent's lap and do not take up a seat.

8. What if I have questions regarding my purchase of tickets through Etix?

Feel free to give us a call at (919)249-1120. We are happy to help! 

**Etix is a third party site that sells tickets for The Halle.

9. Where do I park?

Parking is available in public lots behind the Halle, as well as the The Depot parking lot (directly across Salem Street from the Halle).

10. What if I have a program or performance idea?

Please Share! We welcome new ideas from the public. Please contact Renee Anderson at (919)249-1120 or email her at renee.anderson@apexnc.org

11. What are the rental hours?

Rentals can happen seven days a week, with the exception of Town Holidays. The Halle is available for rental from 9am-12am.

If you would like to inquire about what dates are currently available for rent, please contact Taylor Wray at (919)249-1120 or email her at taylor.wray@apexnc.org

To find out more about how to rent & what the costs are, click HERE.

12. When will I get my damage deposit back?

Should no damage occur during your rental, you should expect your damage deposit returned, via a check in the mail 2-3 weeks after the event.

13. How many people can fit into each room?

Studio Gallery	Studio A	Auditorium
40 max with just chairs	20 max with just chairs	150 max with just chairs
32 max with tables & chairs	15 max with tables & chairs	100 max with tables & chairs

14. How do I hold a date?

Dates are only held if the rental is paid in full. To check current availability of a certain date please call The Halle at (919)249-1120.

15. Can I bring my own DJ to my event?

Yes, if the DJ has their own equipment. If using The Halle’s sound system, it must be rented and operated by a Halle staff technician. Only Halle staff is permitted into the sound/light booth.

16. When can I come by and see the space?

The Halle is open Monday through Friday from 9am-6pm and Saturday from 9am-1pm. 

Feel free to drop by during that time to see the space. 

However rental applications are only taken Monday through Friday from 9am-6pm

17. Can I volunteer at the Halle?

The Halle utilizes volunteers as ushers, concession sellers and other various positions as needed. To become a volunteer please fill out the volunteer application on the link, Volunteer!

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Parks & Recreation

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1. Where can I find a copy of the Program Guide?

Program Guides are available online and at the John M. Brown Community Center, Apex Senior Center, and The Halle Cultural Arts Center. Registration forms and other program information may be found there as well.

Program Guides page.

2. How can I report a problem in a park or greenway?

You can report any issues or concerns directly HERE. The Town strives to provide public parks that are clean and safe for our patrons. Visitors who notice vandalism, suspicious behavior, or have other concerns should notify either Park Maintenance Staff at (919) 363-6469, or contact the Apex Police Department at 911 for emergencies or (919) 362-8661 for non-emergencies immediately.

3. How can I reserve a Picnic Shelter?

In general, picnic shelters at Town-owned parks are available for rental under certain guidelines and conditions. Shelters can be reserved online here or in person at the John M. Brown Community Center. Check out the rental facilities page for details. 

4. Can I fish in Town parks?

Fishing is allowed at Apex Community Park Lake, Seagroves Farm Park Pond, and Salem Pond Park with a valid permit. Apex residents must possess a Town fishing permit, which is free of charge. Non-residents must purchase a Town permit. Both are available at the John M. Brown Community Center. A State of North Carolina Fishing License is required for ages 16 and over. Fishing hours at Apex Community Park, Seagroves Farm Park and Salem Pond Park are from 6:30 a.m. to sunset. Sunset is defined by the National Weather Service. Note: Only Apex Community Park Lake is stocked annually with channel catfish. 

5. Is boating allowed?

The Town permits canoes, kayaks, stand up paddle boards, sailboards, john boats (not to exceed 14 feet in length) and rowing skulls on the Apex Community Park Lake. Boaters must purchase a Town of Apex boating permit in order to launch. Permits may be obtained at the Apex Community Center. Electric trolling motors are allowed. Gas operated motors are prohibited. Boats must be hand-carried to the launch area near the picnic shelters in Apex Community Park, which is accessible only from the Laura Duncan Road entrance. Launching from any other site is prohibited.

Boating is not allowed at Seagroves Farm Pond or Salem Pond.

6. Is alcohol allowed in the parks?

Alcohol and other controlled substances are expressly forbidden at all times by Town ordinance in all public Town operated facilities and on all Town property. Violators will be prosecuted to the fullest extent of the law. In addition, Town ordinances prohibit the carrying of concealed weapons on Town property, on public greenways, and in Town facilities.

7. Where are the dog parks located?

The Town of Apex currently operates two dog parks at Hunter Street Park (1250 Ambergate Station) and Apex Nature Park (2600 Evans Road). 

8. Do you hold open gym?

Open Gym is held at the John M. Brown Community Center for basketball and volleyball as determined by a preset schedule. You can find the schedule online here or call the Community Center at (919) 249-3402 to confirm hours. We try to keep the open gym schedules up to date and current however that is not always possible. We suggest you call the Community Center to verify Open Gym Schedules before coming to the center.

9. What is the missed class policy?

Participant fees are included in our contractual obligation to our instructors, therefore, we must pay the instructor even if you miss a class. Refunds may be requested, in writing, within our approved and adopted policies which are available at the Community Center and are viewable online. The Refund Policy is noted on our registration forms. Participants are strongly encouraged to read and understand our Refund Policies before registering for an activity. Instructors who miss a class will provide a make-up class opportunity.

10. What is the registration process?

You may register either in person, by mail or online here. In person registration can be done at the John M. Brown Community Center (53 Hunter St), Apex Senior Center (63 Hunter St) or at The Halle Cultural Arts Center (237 N Salem St). Mail and payment (via check, if needed made out to Town of Apex) should be sent to:

Apex Parks, Recreation and Cultural Resources
PO Box 250
Apex, NC 27502

Registration by fax is not accepted except for placement on waiting lists after a program is full. Mail-in registration will not be accepted prior to the first day of registration. If mail in registration is received prior to the first date of registration it will not be accepted.

11. Is there a waiting list for your programs?

Waiting lists are available for most programs and activities offered by the Apex Parks, Recreation and Cultural Resources Department after registration for a program has filled. If spots open up in a program that has a waiting list, staff will reach out to the participants on the waiting list to fill those vacancies. The order of the waiting list is determined by residency, with Apex residents always receiving priority over non-residents based on the below definition of “APEX RESIDENT”. As of September 12, 2022, non-resident participants who reside in the ETJ (Extra Territorial Jurisdiction, outside the corporate limits) of Apex will receive priority over other non-residents on the waiting list. No payment is required to be put on the waiting list.  

APEX RESIDENT: For purposes of APRCR program registration, a resident shall be defined as any family or individual that resides within the established corporate limits of the Town as defined by the Apex Planning and Community Development Department.

12. What payment methods are accepted?

Payment may be made by cash, check, Visa, MasterCard or American Express. Only checks are accepted by mail. Checks should be made payable to the Town of Apex.

13. What is your refund and registration policy?

APR&CR offers refunds for various fees and charges under policies adopted by the Parks, Recreation, and Cultural Resources Advisory Commission and the Apex Town Council. To view the department's Refund Policy, click here. Participants should fully understand and review the Refund Policy before registering or renting.

14. Where are your games located?

All youth athletic programs are held in close proximity to Apex at one of our facilities or at one of the area schools where the Town has a Primary User Agreement.

15. How are practices scheduled?

Practices are assigned based on the facilities available. Sometimes, particularly with school sites, the department has limited availability so practice times may not be consistent or optimal. Whenever possible, practices are scheduled on a rotating basis so children can be involved in other activities while participating in one of our leagues. However, past experience has shown there will always be conflicts and there is no way to accommodate all the special needs different families have.

16. How are returning players handled?

Will my child receive special consideration if they are returning to the same league as the year before? No, the only exception is if your child meets all the registration requirements and gets registered before the league fills, then your child can automatically (if requested) go back on the same team as the year before unless you specify that you do not want your child on the same team.

17. How are uniforms handled?

In youth soccer, youth basketball, and youth volleyball, participants receive a team jersey. In youth baseball and softball, jerseys and hat or socks are provided. Participants must wear the department issued uniforms in order to participate.

18. How do I rent an athletics field?

For information regarding renting a field, see Rental Facilities or email Patrick Fitzsimons.

19. How do I apply for a job with the Parks Department?

The Parks Department has various seasonal openings throughout the year for evenings and weekend work. Areas of interest include athletics, community center front desk, and park maintenance. Open positions are also posted online and you can apply online here.

online.

20. Where do I find more information about the Halle Cultural Arts Center?

All information regarding the Halle Cultural Arts Center can now be found online.

21. What are the age cut off dates for Parks Programs?

The various age cut off dates for programs are set by a variety of guidelines including consistency across programs, NCHSAA guidelines, instructor input etc.

Although we recognize, sympathize, and understand some participants may be adversely affected, no matter what day is chosen, the department does not make exceptions nor allow participants to move up or down in leagues based on skill level, ability, size, carpooling concerns, etc.

The department cannot accommodate all the requests we receive for programs and activities.

Community Center Programs require participants to be the age specified on or before the 1st day of an activity; no exceptions. The cut off dates for sports leagues can be found in the Program Guide.

Cut Off Dates page.

22. Where do I find out more about special events?

The department sponsors and co-sponsors numerous special events throughout the year. These events are publicized in the Program Guide and more information is also available online here.

online.

23. How do I determine residency?

The determination of residency is critical for registration purposes and the ability to rent facilities. For program registration, the 1st two weeks of each registration period is limited to Apex residents only.

A resident is defined as an individual that resides within the established corporate limits of the Town of Apex as defined by the Apex Planning and Community Development Department. Those interested in participating should understand that it is possible to have an Apex address, attend a school in Apex, or have Apex utilities and not reside within the corporate limits of the Town.

To look up your address to see if it is in the Apex corporate limits, view the Apex Street Index here.

Street Index (PDF).

24. What are team placement tryouts or the draft?

Most youth athletic leagues have placement tryouts to establish new teams, to fill in spots vacated by players who do not return to the program, or to balance / establish new leagues and programs.

Not all players are required to attend tryouts and participants should verify their status when they sign up. Players attending tryouts are assigned a number and typically go through a variety of drills and skills tests in front of the coaches. If a participant meets the required registration requirements with regards to time, age, fees, etc. then the participant will be placed on a team.

If a participant meets all the registration requirements and is unable to attend Team Placement Tryouts, they will still be placed on a team via a blind draw. However, there is no guarantee which team the participant will be placed on and staff are unable to accommodate most requests.

25. Where do I find information about cancellations due to inclement weather?

Contact the Athletic Hotline at (919) 249-3348 to find out if games / practices have been cancelled. Please call during weekdays after 4 p.m., Saturdays at 8 a.m., or Sundays at 1 p.m.

26. How do I volunteer to coach?

Contact the Program Supervisor in charge of the program you are interested in volunteering for, or download a Coach Interest Form from the individual program pages. To be considered, you must fill out and return the form by the established deadline. If you are selected as a volunteer coach, you must undergo a confidential background check conducted by the Apex Police Department.

Youth Athletics Program page.

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Planning

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1. How can I obtain planning oriented applications and forms?

Planning oriented applications and forms are available in the Apex Planning Department at Town Hall or on our Applications & Schedules page.

Applications & Schedules

2. Where can I find assessments regarding Apex?

The Town of Apex does not have any assessments at this time.

3. Do I need a permit for my event?

A Temporary Use Permit must be submitted and approved by the town for non-profit and for-profit events. Permit application are available at Town Hall in the Planning Department.

4. How far must my fence be from my property line?

Your fence can be placed up to, but not on or over your property line. It is recommended that you leave some room between your property line and your fence for maintenance purposes.

5. How can I use a fence to separate my property from a right-of-way?

Where non-residential fencing or walls will abut a public right-of-way, it shall be set back at least 4 feet from the right-of-way and a minimum of 3 small evergreen shrubs spaced every 20 feet shall be planted on the side of the fence or wall facing the surrounding rights-of-way, walks, parks, trails, or other public use properties. Fencing or walls must provide visual interest through the use of posts and finals.

6. Are there extra requirements for a fence abutting a right-of-way?

Where a residential fencing or wall will abut a major or minor thoroughfare, it must provide visual interest through changes in fence setbacks or materials, or through the use of decorative posts with finials, or through the use of plants spaced every 20 feet on the side of the fence or wall facing the public through fare. Plantings shall not be planted within the public right-of-way.

7. Where can I see a map of the flood zones in Apex?

The Federal Emergency Management Agency (FEMA) has delineated both the areas of special flood hazard and the risk premium zones applicable to the community. The delineations are needed to determine which areas require flood insurance.

The Flood Risk Information System (FRIS) website is a helpful resource for this information: FRIS Website

8. What is the structural breakdown of the Apex Historic District?

The Apex Historic District (view map) is located in downtown Apex and is a National Register Historic District, which includes residential, commercial, and institutional structures. The district’s period of significance is circa 1870-1950. Architectural styles include Queen Anne, Bungalow/Craftsman, Neocolonial Revival, and commercial style. There are a total of over 150 primary and secondary contributing structures. There are 2 properties in the district listed individually in the National Register of Historic Places. They are the 1914 Apex Union Depot at 220 North Salem Street and the 1911-12 Old Town Hall at 237 North Salem Street.

9. What is the purpose of the Building Inspection Division in Apex?

The Building Inspection Division is the Town’s regulatory organization for assuring that construction work is conducted in compliance with related Town of Apex Ordinances and the building codes of the State of North Carolina.

10. What inspections are required?

Because construction projects vary greatly as to their type and scope, no one set of guidelines can offer in-depth detail of the inspection process for all projects. A basic room addition requires footing, foundation, rough-in, insulation, and final inspections, respectively. Details of the required components for each of these inspections are listed in the North Carolina State Building Codes. Authorization must be obtained from the Code Enforcement Officer after each inspection to proceed to each subsequent step of construction.

11. What are the Building Inspection Division office hours?

The Building Inspection Division’s business hours are from 8 a.m. to 5 p.m. Monday through Friday.

12. How can I schedule an inspection?

Inspections must be scheduled the day before the intended inspection, prior to 3 p.m. They may be scheduled in person at the Building Inspection desk or may be phoned in at (919) 249-3418. The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and/or the subdivision and lot number.

13. Can I as homeowner do my own work?

In most cases North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. Please contact the Building Inspection Division at (919) 249-3418 for more detailed information.

14. Do I need a permit for my mobile home?

Mobile home owners shall complete a Permit Application for Manufactured Home as well as meet all regulations in the Building, Electrical, Mechanical, and Plumbing Codes and Zoning. Please contact Construction Management in order to obtain a permit and more information at (919) 249-3418.

15. What is the purpose of the Land Use Plan?

The Land Use Plan is designed to guide the town staff and local officials in directing growth that effectively responds to the Town’s needs and priorities. The map provides designations on how land is to be used or occupied.

Land Use Plan Map (PDF)

16. What is a building permit?

A building permit is the basic administrative device required by the State of North Carolina that must be obtained prior to construction or alteration of any building or structure, or plumbing, mechanical, or electrical system. In some cases, exemptions from requirements for building permits are applicable, and the Building Inspection Division should be contacted to determine if a project is exempt. Building Inspections

17. When is a permit required?

Typical construction projects requiring permits and inspections include: room additions; decks; roofs over decks; swimming pools greater than 42 inches deep; finishing basements; bonus rooms and attics; lawn irrigation systems; accessory buildings (see next paragraph); all installations or modifications to electrical, plumbing, or heating or air conditioning systems. For more information please contact the Building Inspection Permit Office at (919) 249-3418.

Building Inspections

18. How long does it take to receive a permit?

Upon receipt of a permit application and/or plans, the plan review staff will review the information for technical content and completeness. After determining that all necessary information has been supplied, approval for the issuance of the permit will be authorized and the applicant will be notified that the permit is ready to be purchased and picked up.

The review process may take only a few minutes to review the application for a single trade mechanical or electrical permit, and as long as one to ten working days for review of building construction plans for decks, porches, additions, and new homes depending on work load. In every case the review time will be as short as possible.

19. Who paves the dirt roads in the Apex area?

Dirt roads are typically paved by developer contributions or by the North Carolina Department of Transportation's (NCDOT) Secondary Road Improvement Program. The program was established to improve the safety and surface pavement of secondary roads throughout North Carolina.

The warrants for paving secondary roads are based on several factors including Average Daily Traffic (ADT), number of school buses, number of homes per mile, and vehicular accidents. To request more information about secondary road improvements, contact the NCDOT Division 5 Office at (919) 560-6851.

20. What is a sign?

The Town of Apex defines a sign as an identification, description, animation, illustration, or device, illuminated or non-illuminated, which is visible from a public right-of-way and which directs attention to a realty, product, service, place, activity, person, institution, performance, commodity, firm, business or solicitation, including a permanently installed or situated merchandise or an emblem, painting, banner, poster, bulletin board, pennant, placard or temporary sign designed to identify or convey information, with the exception of state, municipal, national and religious flags.

21. How are signs regulated?

To help preserve the character of our town by keeping it neat and clean, the Town of Apex regulates signs through its Sign Ordinance. The Ordinance allows temporary signs to be placed on properties that are for sale, rent/lease, or where an activity is taking place.

Signs placed at other locations, such as those on other properties or street right-of-ways, directing attention to the sale or activity, are not permitted. All permanent signs and some temporary signs must be Town approved. The Sign Ordinance can be found in Section 8.7 of the Unified Development Ordinance (UDO) located on the Apex Planning website.

Section 8.7 of Unified Development Ordinance

22. Do I need a sign permit?

Section 8.7 of the Unified Development Ordinance provides a description of signs allowed with permit, without permit, or prohibited for specified locations and conditions.

Section 8.7 (PDF)

23. What is a sight triangle?

A triangular-shaped portion of land established at street intersections in which nothing is erected, placed, planted, or allowed to grow in such a manner as to limit or obstruct the sight distance of motorists entering or leaving the intersection.

24. What is the process of a major site plan?

The process for a major site plan is all explained in the Major Site Plan Application. Major Site Plan Application (PDF)

25. What regulations are there for storage sheds?

Storage sheds are considered an accessory structures.

Accessory Structure Information

26. What is the process for subdivision plats?

Access information on subdivisions plats by viewing Minor and Final Subdivision Plat Applications on the Applications and Schedules page. Applications & Schedules

27. What is a zoning district?

Any section of the town for which the regulations governing the use of land and the use, density, bulk, height, and coverage of buildings and other structures are uniform is known as a zoning district. Please view the Zoning Districts Map by following the provided link. Zoning District Map (PDF)

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Police Department

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1. Apex Police Department Patch

Due to budgetary and public safety impact of releasing official police insignia, the Apex Police Department does not participate in patch collections.

2. Calling 9-1-1

You should call 911 for emergencies only. An emergency is when immediate police, fire, or ambulance assistance is necessary. When you call, be prepared to state the location of your emergency, type of emergency, your name, and your phone number.

Stay calm and be prepared to answer a list of questions concerning your emergency.

If you accidentally dial 911, please do not hang up. Stay on the line and let the telecommunicator know it was an accident.  

3. Fingerprints and/or Criminal Background Checks

Fingerprinting and criminal background checks are done at:

City County Bureau of Identification

3301 Hammond Road

Raleigh, NC

Phone: (919) 856-6300

4. Installation of Car Seats

You can contact the Apex Fire Department at (919) 362-4001 and speak with a car seat installation technician about installing your car seat.

5. Involvement in Motor Vehicle Crash

If you are involved in a minor accident where no one is injured and the vehicles are drivable, move your vehicle to the untraveled portion of the roadway if possible. Cars left in the roadway contribute to traffic hazards. Call 9-1-1 and do not leave until you have spoken to a police officer.

6. Noise Ordinance

The Town of Apex has a noise ordinance. Please view the ordinance online. Noise Ordinance

7. Paying Tickets

Parking tickets can be paid at the Apex Town Hall 73 Hunter Street and placed in the night drop box or inside in the Finance Department. If paid inside, they must be paid between 8 am and 5 pm, Monday through Friday. State citations (not parking tickets) can be paid online here.

8. How do I appeal a parking ticket?

If you wish to appeal a parking ticket you can complete the parking ticket appeal form at https://weblink.apexnc.org/Forms/parkingticket . Your request will be reviewed and someone will be back in touch with you. 

9. Police Department Tours

Due to security and safety concerns, we do not allow tours of our facility. If you would like an officer to speak to your group please contact our Community Policing Specialist. Community Policing

10. Rabid or Suspected Rabid Animal

If you see an animal that appears to be rabid call (919) 362-8661 and report the location of the animal. Do not attempt to capture the animal. Animals with rabies will show behavioral changes, they can be excited, aggressive, depressed or lethargic. They may be uncoordinated and unfocused on the activity or presence of humans around them.

Some animals that carry rabies are raccoons, foxes, and bats. These animals, which normally avoid humans, are nocturnal and it is unusual for them to be out in daylight hours.

If you are bitten by a domestic animal, North Carolina state law requires that it be reported to the police department.

11. Status of my Case

If you want information on your case you can contact the officer who initially took your report. If it is a case that requires considerable resources, it will be reassigned to the investigative division and an investigator will contact you.

Under normal circumstances, the officer or investigator will notify you or any important developments in your case. We encourage you to maintain contact with the police department and call if you have any questions regarding your case.

12. Stray Animals

Wake County Animal Control is dispatched by the Wake County Sheriff's Office. Please call (919) 856-6911 if you need to report a stray animal.

13. Use Firearm, Air Soft gun, BB gun, Paint Ball gun or a Bow and Arrow inside the Town limits

The use of the these types of weapon in the Town limits are prohibited by Section 14-17 of the town ordinance. Section 14-17

14. Are you hiring?

Please go to the Town of Apex Job Opportunities page to check current openings. 

15. How can I obtain a copy of a police report?

Please go to our records section for information on how to obtain a copy of a police report.

16. Do you require my home or business alarm to be registered?

No, the Apex Police Department does not require alarm registry.

17. How do I change my court date?

You will need to contact the Wake County Clerk of Court at (919) 792-4000.

18. When do I have to stop for a stopped school bus?

For information on when to stop for a school bus go to NC Bus Safety.

19. How do I navigate a roundabout?

For information on navigating roundabouts go to NC DOT.

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Police Department - Property & Evidence

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1. Picking up my Seized or Recovered Property

Items held as evidence will be retained until the case (for all parties involved) has been disposed of. Property and Evidence personnel do not have case disposition information, please contact the detective assigned to your case to see if your property can be returned.

2. Documentation Needed to Retrieve my Property

Please bring a valid government issued ID, any court order you have been issued to return the property, any proof of ownership and any police department required forms for firearm returns.

3. Who Can Pick Up Property

We ask that you make an appointment if at all possible.

Our pickup hours are Monday - Friday, 9 a.m. - 4 p.m. After-hours appointments (before 8 a.m. and after 5 p.m.) can be scheduled by calling (919) 249-1137.

If for some reason you are unable to retrieve your own property you must provide a notarized letter of authorization.

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Public Works & Utilities

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1. Collection of Moving Boxes

The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes. Request pickup online or call Customer Service at (919) 362-8676 to schedule a pick-up date. The night before your scheduled date, place the broken-down boxes curbside. All packing materials should be placed in your recycling bin or cart.

2. Items Accepted in Trash Carts

Only household trash should be thrown in your trash cart, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should place recyclables in the labeled recycle bin for collection.

Search specific materials through the Waste Wizard.

More Info

3. Locating Underground Utility Services

Call the North Carolina One-Call Center at (800) 632-4949 or 811 to have your utilities marked with paint (generally within 48 hours of the call).

4. Missed Trash or Recycling Collection

Contact Customer Service at (919) 362-8676 to report missed collection, or complete the online form linked here.

5. Recycling Cardboard

Break down into 2-feet-by-3-feet sections and place in your recycling cart the day of your trash pickup. Or you can take the flattened boxes to a Wake County Convenience Center.

6. Replacement Trash Cart or Recycling Bin

Call Customer Service at (919) 362-8676 or request a new cart with this online form. They will repair or replace your cart and/or bin.

7. Reporting Water or Sewer Issues

To report a sewer or sewer issue (spill or backup, odor, etc.). call (919) 249-3356 between 7:30 a.m. and 4:30 p.m. on weekdays. If the problem is an emergency, and occurs after hours, over a holiday, or during the weekend call the Apex Police Department at (919) 362-8661 and they will dispatch on-call personnel for repairs. Call the town first and let us investigate the problem. We will advise you if it is a Town problem or if you will need to call a plumber to make the repairs. Report Concern Online

8. Traffic Light Concern

The NC Department of Transportation manages traffic signals in Apex. To report a traffic light that is not operating properly, contact the Division 5 office at (919) 220-4600.

9. Utility Bill Payments

Call Customer Service at (919) 362-8676 to pay by phone, or stop by Town Hall located at 73 Hunter Street to pay in person.

10. Utility Service Connections / Disconnections

Call Customer Service at (919) 362-8676, stop by Town Hall located at 73 Hunter Street, or complete our online form linked here. More Info

11. Yard Waste Info

Yard waste (limbs, leaves, etc.) is collected by the Town of Apex Public Works Department. View more info at the link below. Call (919) 362-8676 with questions about your collection day, or to report a missed collection. More Info

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Sanitary Sewer - Oil & Grease

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1. Facility requirements

Facilities must have an appropriately sized and fully functioning grease interceptor. The outflow from the interceptor cannot contain more than 250 mg/L of oil and grease. In-ground interceptors must be pumped out at a minimum of every 30 days. In-floor or under-sink interceptors must be cleaned weekly. Maintenance records on interceptor cleaning and pumping must be maintained for three years and be available on the premises for review.

2. Grandfathered facilities

No existing establishments will receive grandfathered status. All establishments are required to comply with the ordinance and must make any necessary alterations to enable complete compliance.

3. Regulated facilities

All commercial and institutional cooking establishments are required to meet the regulations set forth in the ordinance. This includes restaurants, schools, day cares, nursing homes, bakeries, delicatessens, grocery stores, caterers, and any other food preparation operations.

4. Residential customers

Residential customers are not required to put grease interceptor equipment in service but are required to keep oil and grease out of the sanitary sewer system to the maximum extent practicable. Blockages caused by greases of a residential origin are considered a violation of the Sewer Use Ordinance.

5. Violations

Inspections of facilities will be conducted by Town staff at regular intervals. Violations will result in written notices including a timeline for corrective action. Further non-compliance may result in a civil penalty in the amount of $50 per day per violation. Any obstruction to a Town sewer main that can be attributed to an accumulation of greases from an establishment will be subject to enforceable actions in accordance with the Sewer Use Ordinance.

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Solicitation / Vendor Permits

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1. Town of Apex Require Solicitors and Vendors to be Permitted

Solicitors and vendors are required by Town ordinance to obtain a permit. Code of Ordinances in Chapter 13.

2. Issuing Solicitor Vendor Permits Department

The permits are issued by the Apex Police Department. Each solicitor / vendor should have an identification card issued by the Police Department with their name, business and the signature of an Apex Police official. For more details, visit the Solicitation / Vendor Permit page.

3. No Soliciting Signs at Neighborhood Entrances

Signs posted at the entrance of a subdivision are typically placed there by the Homeowners Association, and while they may discourage soliciting, the signs are not enforceable by the Apex Police Department. Therefore, solicitors are not breaking the law by going door to door in a neighborhood with signs posted at the entrances.

4. No Soliciting Sign at Your Home

You can post a ‘No Soliciting’ sign that is clearly visible at your home. Solicitors who then approach your door after seeing the sign are violating the ordinance, which is reportable to the Apex Police Department at (919) 362-8661.

5. Food Carts and Ice Cream Trucks

These types of food service vehicles are required to have a permit through the Apex Police Department.

6. Validity of Solicitor and Vendor Permits

Each person is issued an identification card from the Police Department with their name, business and expiration date. If the solicitor cannot produce an issued identification card, you can call the Apex Police Department’s non-emergency number at (919) 362-8661 and they can verify if a permit has been issued. The solicitor is required to wear the issued identification card while actively soliciting.

7. Solicitation Times

The hours are from 9 a.m. - 8 p.m. If they come after 8 p.m. you can call the non-emergency police number at (919) 362-8661 and report them.

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Stormwater Utility Fee

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1. What is a stormwater utility fee?

A stormwater utility fee is a legally authorized public enterprise fund, adopted by ordinance, and is similar to a water or sewer utility. It is a dedicated funding source for Town stormwater management program activities with a focus on water quality.

2. When will the stormwater fee go into effect?

The Town of Apex will start collecting the stormwater utility fee on January 1, 2022. The fee will appear in the Apex utility customer’s monthly bill alongside water, sewer, electricity and solid waste services.

3. How often are customers billed?

Customers are billed monthly. This fee is on the same bill for water, sewer, electric, and solid waste services. If you do not receive a monthly utility bill from the Town, you will receive a separate bill on a quarterly basis for the stormwater fee.

4. Who pays the stormwater fee?

All owners or tenants of property within Town limits pay the fee. Tax exempt organizations also pay the fee since their property contains impervious surface. Properties with 400 square feet (sf) or less of impervious surface are not subject to the fee. Properties outside of the Town’s corporate limits are also not subject to the fee.

5. What is impervious surface?

Impervious surface is a hard surface on a property that does not allow rain to soak into the ground. This includes, but is not limited to, rooftops, carports, driveways, garages, walkways, storage sheds, parking lots, and patios.

6. Why is the fee based on a property’s impervious surface?

Impervious surface is the most accurate way to estimate the amount of polluted water (stormwater) that flows off a property and into our pipes and streams during a rain event. The more hard surface area on a property, the more stormwater runoff that is produced. Because of this, the fee is higher for properties with larger impervious surfaces.

7. What does the fee pay for?

The fee provides a dedicated funding source for Town stormwater operations, including:

• NPDES Phase II permit compliance
• Plan review for new development
• Town-owned (public) drainage system maintenance / improvements

This new fee will not cover drainage issues or flooding on private property.

8. How does the Town determine your impervious surface?

The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. To view impervious area on your property, please visit the Stormwater Utility Fee Map.

9. What is the Equivalent Residential Unit?

All developed non-residential parcels (including commercial, office/institutional, churches, apartment complexes, etc.) will be charged a fee based on the Equivalent Residential Unit (ERU). The ERU is the average impervious surface on residential properties in Apex. Through a GIS analysis, the average impervious surface is 2,700 square feet. This unit is a baseline for monthly rates for non-residential properties.

10. How do I know what my impervious surface is if I live in a new development?

Take a look at the construction permit for your property. The permit will list the impervious surface.

11. What happens if I don't pay my bill?

Stormwater, drinking water, sewer, electric and solid waste services are all on the same utility bill. If you do not pay this bill, the Town of Apex may shut off other utilities like drinking water or electricity.

12. Can I appeal or dispute my stormwater utility fee charge?

The stormwater utility fee is assessed on all properties within Apex corporate limits regardless of tax status.  However, you may appeal your charge if you feel one of the following applies:

1. Incorrect ownership – The property does not belong to you.
2. Incorrect impervious surface – The delineated amount of impervious surface on the parcel is incorrect.
3. Incorrect property designation – The property is designated as non-residential but is actually residential or vice versa.
4. Incorrect tier – A residential property is being billed at the wrong tier.

Click here to access the online appeal form

13. Isn't this essentially a tax on rain water?

The stormwater utility fee is not charged by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.

14. What if I have other questions?

Please contact Apex stormwater staff at stormwaterfee@apexnc.org, or call (919) 362-8166 for any further questions you may have on the fee.

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Street Maintenance

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1. Pothole repair

Many roads in Apex are owned and maintained by the NC Department of Transportation. Complete their online form to report a pothole on the following roads:

-  Apex Barbecue Rd -  Center St / Ten Ten Rd -  Green Level Church Rd -  Highway 55 -  Highway 64 -  Hughes St (from Hwy 55/US1 to Hwy 55 near Salem) -  Hunter St (Salem St to Hwy 55) -  James St (from Hughes St to Tingen Rd) -  Jenks Rd -  Kelly Rd -  Lake Pine Dr

-  Laura Duncan Rd -  Lufkin Rd -  Old Jenks Rd -  Olive Chapel Rd -  Richardson Rd -  Salem St -  Schieffelin Rd -  Sunset Lake Rd -  Tingen Rd -  West Chatham Street (from Salem St to Hunter St)

Most neighborhood streets and downtown areas are maintained by the Town of Apex. Report potholes to those streets through this online form.

Call (919) 249-3391 with questions regarding street maintenance 

Street Maintenance Page

2. Reporting problems

To report a problem (including a clogged storm drain, a misaligned storm drain cover, a missing street sign, a sight distance problem at an intersection, etc.) please complete an online form or call (919) 249-3391.

3. Traffic light problems

To report a traffic light that is not operating properly, please call the NCDOT at (919) 220-4600.

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Utility Billing / Customer Service

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1. What utility services does the Town of Apex provide?

The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.

The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 362-8676.

Visit this page to connect or disconnect service.

2. How long will it take to connect my utility services?

Once a Utility Application has been completed and the deposit requirements satisfied, your services can be connected as early as the next business day. If you need utility services for a future date just specify the date on your application and we’ll be glad to start your services as requested. If services are needed the same day, please let us know and we will make every effort to accommodate your request. We do not connect utility services on weekends or holidays.

3. How do I disconnect utility services?

You may complete an online disconnection request or call the Utilities and Finance Department at (919) 362-8676 Monday-Friday, 8 a.m. to 5 p.m. We are unable to disconnect utility services on weekends or holidays.

4. I’ve had a major pipe break in my home; can the Town help me with my water bill?

Yes, the Town of Apex has a leak adjustment policy to help customer with major leaks. A copy of your plumber's bill showing proof that repairs have been made should be submitted to the Utilities and Finance Department at:
P.O. Box 250
Apex, NC 27502

The Town will adjust up to 2 month’s billing for leaks that are more than 50% of the customer’s average water bill. Adjustments are applied as credits to the utility account.

5. What do I do if my garbage or recycling is missed?

Report the missed pickup immediately by calling (919) 362-8676. We can usually arrange to have your container emptied the same day or within one business day of your call. Garbage and recycling containers should be placed at the curb the night before your scheduled pickup day. Unfortunately, we are unable to make a second trip to your location when containers are not placed at the curb by 6 a.m. on the pickup day.

6. How do I obtain utility services from the Town of Apex?

A Utility Application must be filled out for each location you wish to have utility services connected to. You can obtain a utility application by submitting an online Utility Application. After that call (919) 362-8676 to request a faxed or mailed Utility Application form. Come to our office and fill out the application Monday-Friday, 8 a.m. to 5 p.m. Our office is located at:

73 Hunter Street

Apex, NC 27502

7. Will I need to make a Utility Deposit?

A deposit may be required depending on your credit history. The amount is determined by several factors explained more at the bottom of the Residential Connection page.

8. When will the Town return my utility deposit?

Deposits are held until a good credit history has been established. For more information, please see the bottom of the Residential Connection page.

9. What methods of payment are accepted by the Town of Apex?

The Town of Apex accepts MasterCard, Visa, Discover and electronic check by telephone. On our eServices portal we accept MasterCard and Visa. In our office we accept MasterCard, Visa, Discover, cash and personal check. Payment Methods page.

10. How do I unlock my utility payment account?

Utility customers can complete an online Unlock Utility Account form or call Utility Billing/Customer Service at (919) 362-8676, during regular business hours, and speak with a Customer Service Specialist to have their utility account unlocked.

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Water Restrictions

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1. Allowed water uses

Both vehicle washing and power washing are currently allowed per Town ordinance. If you have a question about the legality of a specific water-using activity, please contact Public Works and Utilities at (919) 249-3354.

2. Exceptions for new plantings

Apex water customers may obtain a 45-Day New Landscape Permit from the Public Works and Utilities Department at 105-B Upchurch Street for the purpose of establishing new plantings. New plantings are defined per ordinance as the installation of new sod or seed to a bare area of more than 50% of the proposed grassed area of a residential yard. Such a permit will not be granted for over-seeding of established grass. The permit will become effective at the requested start date and expire 45 days later. Unlimited irrigation will be allowed during that timeframe.

3. Hand-held hose watering

Apex water customers who use hand-held hoses will be exempt from the mandatory year-round rules and may water lawns and outdoor plants at any time. However, to remain in compliance, the hose must be held throughout the watering session.

4. Odd / even irrigation schedule

Town of Apex water customers are allowed to use irrigation systems 3 days a week. Customers who have odd-numbered addresses may water lawns and landscapes anytime on Tuesday, Thursday and Saturday. Even-numbered addresses may water anytime on Wednesday, Friday and Sunday. Lawn irrigation is not allowed on Mondays.

To deactivate your irrigation system, please complete the Irrigation Deactivation Form found at www.apexnc.org/deactivateirrigation.  If you have any questions about this process, please contact Jessica Sloan, Water Resources Program Coordinator, at (919) 372-7478.

Water Conservation Information

5. Water restriction violations

A written notice will be issued for a first violation of mandatory Town irrigation rules. Upon additional observation of violations, the violator will be subject to a civil penalty of up to $1,000 per violation per day. To report a violation, contact the Water Resources Department at (919) 372-7478. Water Resources staff will investigate all reports of violations.