Utility Account Access / Payment


  • Billing Issues and FAQs (this page is updated frequently, and includes information about known issues and resolutions)
Bill Payment


  • In-Person – Visit Town Hall at 73 Hunter Street during normal business hours, Monday through Friday from 8 am to 5 pm.
  • Drop Box – Pay by check using the envelope and pay slip included in your mailed bill, through the locked drop box in the Town Hall parking lot, available 24/7
  • Mail – Mail payments to Town of Apex, PO Box 580398, Charlotte NC 28258-0398 
  • Online – Visit the MyAccount Online Customer Portal
  • AutoPay – Automatically draft your monthly payment using your choice of payment date and method. Enroll through the MyAccount portal.
  • Phone – Call (919) 249-3311 to pay your bill over the phone. (You must have your new account number issued in July 2025. Learn more here...

Leak Adjustment Requests

To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.

Late Fees / Disconnections

The town is not currently applying penalties or disconnecting accounts due to nonpayment. We are also not reporting delinquent accounts or unpaid balances to credit agencies.

However, we do encourage customers to stay current on their bill payment. 

Payment Plans & Other Resources

Many programs are available through the Town of Apex, Wake County, the State of North Carolina, and other partners to help those having trouble with paying their utility bills. View more information about financial assistance programs

If you need to spread out your utility payments across several months, complete the Utility Account Payment Plan Request Form.

Returned Payments

A $25 fee is issued when a customer makes a utility payment, but their bank account has insufficient funds to cover the payment. 

Now Live! MyAccount Customer Portal

As part of our ongoing commitment to enhance service for Apex utility customers, the new MyAccount customer portal was launched in July 2025. This transition came after two years of behind-the-scenes work to plan for and implement a new town-wide financial management software.

Click here for a guide to create your MyAccount user profile (PDF)

New Account Numbers

As part of the transition, all utility customers received a new account number, which can be can be found on utility bills July 2025 and after. The new number can then be used to create your MyAccount online profile (be sure to enter the number without the dash).

Customer Action is Required

You can still receive paper bills and make payments without creating a MyAccount profile. However, a profile is required for:

  • AutoPay 
  • Paperless Bills
  • Usage Insights (coming soon!)

Resources to Help

To provide the best possible customer service during this transition, we're providing several resources for technical support:

  • Phone - call (919) 249-3311 to connect with our Ask Apex call center.
  • In Person at Town Hall - Stop by Town Hall during regular business hours (Monday through Friday, 8 am - 5 pm) for in-person support. 
  • Viewing Older Bills - Twelve months of billing history is populated into MyAccount. Customers will also keep view-only access to eSuite (our previous platform) if they'd like to see older information.